Shipping Policy

Last updated: 1 September 2026

1. Free Standard Shipping

We provide free standard shipping on all orders. No standard shipping fee is charged at checkout.

Import duties, VAT, customs charges or other government fees are not shipping fees and may apply depending on the destination and applicable law. Any charges payable by the customer will be disclosed where required and remain subject to local customs rules.

2. Order Processing

Orders are normally processed within 1-3 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing may take longer during high-volume periods or where order or payment verification is required.

When your order ships, we will send a confirmation email with tracking information where available.

3. Shipping Destinations

We currently ship to the United Kingdom, Canada, the United States, Australia, New Zealand and many European destinations, subject to carrier availability, customs requirements, sanctions and other legal restrictions. If we cannot ship to your address, we will notify you and cancel and refund the affected order.

4. Estimated Delivery

Standard delivery is generally estimated at 7-20 business days after dispatch. Estimates are not guaranteed and may be affected by customs, carrier disruption, severe weather, public holidays, address issues or other events outside our reasonable control.

For UK consumer orders, unless a different delivery time has been expressly agreed, we will deliver without undue delay and no later than 30 days after the contract is entered into. If delivery is delayed, you may have cancellation and refund rights under applicable consumer law.

5. Tracking and Delivery Issues

Please check tracking information and ensure your delivery address is complete and accurate. Contact [email protected] promptly if tracking shows an unexpected delay, damage or delivery that you cannot locate. We may ask you to check safe places, household members, neighbours or the carrier while we investigate.

6. Risk and Ownership

For UK consumers, risk generally passes to you when the goods are physically delivered to you or a person identified by you, unless you independently arrange a carrier that we did not offer.

7. Customs and Import Requirements

International shipments may be inspected by customs. You are responsible for providing accurate information needed for delivery and complying with lawful import requirements. We cannot mark orders as gifts or declare an inaccurate value.

8. Sanctions Compliance

You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to sanctions or embargoes imposed by the United States or other applicable authorities.

You represent and warrant that you are not identified on any applicable sanctions list, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

We reserve the right to suspend or terminate access to the Services if we determine, in our sole discretion, that such access may violate applicable sanctions laws or regulations.

9. Contact Us

1606029 B.C. LTD.
5890-5900 No. 3 Road
Richmond, BC V6X 3P7
Canada
Email: [email protected]