Return Policy

Last updated: 1 September 2026

We want you to be satisfied with your purchase. This policy explains how cancellations, returns and refunds work. Nothing in this policy limits any mandatory consumer rights that apply to you.

1. UK Online Cancellation Right

If you are a UK consumer who purchased online, you may cancel your order without giving a reason by notifying us within 14 days after the day you, or a person nominated by you, receives the goods.

After notifying us, you must send the goods back within a further 14 days. To cancel, email [email protected] with your name, order number and a clear statement that you wish to cancel.

2. Return Condition

You may examine and try on clothing as you would in a shop. Please return items unworn other than for trying on, unwashed, unaltered, clean and, where reasonably possible, with original tags and packaging.

We may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the goods. This does not affect your rights where an item is faulty or not as described.

3. Return Shipping Costs

For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods unless we agree otherwise. If an item is faulty, damaged on arrival, not as described or incorrect, we will cover reasonable return costs or provide a prepaid return method where appropriate.

4. Faulty, Damaged or Incorrect Items

Goods must be of satisfactory quality, fit for purpose and as described. If you receive a faulty, damaged or incorrect item, contact us promptly with your order number, a description of the issue and clear photographs where helpful.

UK consumers may have remedies under the Consumer Rights Act 2015, including a short-term right to reject faulty goods within 30 days and rights to repair, replacement, price reduction or refund in appropriate circumstances. These statutory rights are separate from the 14-day cancellation right.

5. Refunds

For a valid cancellation, we will refund the price paid and any standard outbound delivery charge actually paid. Because our standard shipping is free, there is normally no outbound shipping charge to refund.

We will issue the refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that the goods were sent back. We may withhold the refund until then. Refunds are made to the original payment method unless otherwise agreed.

6. Exchanges

We do not guarantee direct exchanges. If you need a different size or style, contact us. We may ask you to return the original item for a refund and place a new order.

7. How to Start a Return

Before sending an item, email [email protected] with:

  • your name and order number;
  • the item you wish to return;
  • the reason for the return, if you wish to provide one; and
  • photographs if the item is damaged, faulty or incorrect.

We will provide return instructions. Please obtain proof of postage and retain it until your return is completed.

8. Return Address

1606029 B.C. LTD.
5890-5900 No. 3 Road
Richmond, BC V6X 3P7
Canada

Please contact us before returning goods so we can confirm the appropriate return instructions.

9. Contact

Email: [email protected]